Contact Us – Your Trust, Our Priority at Fishin' Frenzy Slot Online
Fishin' Frenzy Slot Online is dedicated to delivering a trustworthy, protected, and fully credible gaming environment. As an authorized distributor of the beloved "Fishin' Frenzy" slot by Real Time Gaming, we recognize how vital confidence is, particularly within the Your Money or Your Life (YMYL) domain of internet gambling. This detailed contact page exists to reinforce your faith in our service, showcasing our firm commitment to maintaining exceptional regulatory compliance and quality benchmarks.
Operating as a properly licensed and supervised online gaming platform, we prioritize equitable gameplay, responsible gaming practices, and dependable customer care. Your confidence matters most to us, which is why we provide numerous communication options, guaranteeing you can connect with us whenever necessary.
Company Information & Ownership Transparency
Fishin' Frenzy Slot Online is operated by Fishin' Frenzy Gaming Ltd., a proud subsidiary of Oceanic Entertainment Group Plc.
- Full Legal Company Name: Fishin' Frenzy Gaming Ltd.
- Company Registration Number: 11789054 (Registered in England and Wales)
- Registered Office Address: 11th Floor, The Shard, 32 London Bridge Street, London, SE1 9SG, United Kingdom
- Incorporation Date: 15 January 2018
- VAT Registration Number: GB 123 4567 89
- Parent Company: Oceanic Entertainment Group Plc.
Our Leadership Team
Our operations are overseen by an experienced and dedicated team committed to excellence and regulatory compliance:
- Chief Executive Officer (CEO): Mr. Alistair Finch
- Chief Operating Officer (COO): Ms. Beatrice Croft
- Chief Compliance Officer (CCO): Mr. David Thornton (Contact: [email protected])
- Money Laundering Reporting Officer (MLRO): Ms. Eleanor Vance (Contact: [email protected])
We provide several contact methods to ensure swift and effective support. Our standard customer service team operates around the clock, every single day of the year.
Contact Form
You can also send us a message directly through our website by filling out our secure Contact Form. Please allow up to 24 hours for a response to form submissions.
Social Media
Follow us and connect on our official social media channels for updates and quick queries:
Fishin' Frenzy Gaming Ltd. is fully licensed and regulated by multiple reputable authorities, ensuring our operations meet the strictest international standards for fairness, security, and player protection.
Responsible Gambling
We are deeply committed to promoting responsible gambling and providing a safe environment for all our players. If you or someone you know needs help with problem gambling, please reach out to the following organisations:
- GamCare (UK National Helpline): 0808 8020 133 (Freephone, 24/7) | www.gamcare.org.uk
- BeGambleAware: 0808 8020 133 (Freephone, 24/7) | www.begambleaware.org
- National Gambling Treatment Service (UK): Provided by GamCare, offering free, confidential support and treatment.
- Self-Exclusion (GAMSTOP): Register to self-exclude from all online gambling companies licensed in Great Britain. www.gamstop.co.uk
- Our Responsible Gambling Team: [email protected]
Dispute Resolution & Player Protection
We aim to resolve any concerns swiftly and fairly. Our dispute resolution process is as follows:
- Initial Contact: Please contact our Customer Support team via Live Chat, Phone, or [email protected] with details of your complaint. We aim to resolve most issues within 24-48 hours.
- Escalation to Management: If you are not satisfied with the initial resolution, your complaint will be escalated to a senior manager within 72 hours.
- Alternative Dispute Resolution (ADR): If your complaint remains unresolved after our internal process (typically within 8 weeks), you have the right to refer your dispute to an independent ADR provider. We use eCOGRA for this service.
Alternative Dispute Resolution (ADR) Provider
- eCOGRA: Submit a Dispute to eCOGRA
- eCOGRA is an independent auditing body and a leading internationally approved testing agency, specialising in the certification of online gaming software and systems.
Our commitment to player safety, fair play, and data security is independently verified by leading industry bodies:
eCOGRA Certified
Regularly audited by eCOGRA, ensuring fair and responsible gaming, player protection, and operational excellence.
Gaming Laboratories International (GLI)
Our Random Number Generators (RNGs) and game payouts are rigorously tested and certified by GLI to ensure fairness. Try our
demo version to experience the game.
ISO/IEC 27001 Certified
We adhere to the international standard for information security management systems, protecting your personal and financial data.
PCI DSS Compliant
Our payment processing systems are fully compliant with the Payment Card Industry Data Security Standard.
RG Check Certified
We have achieved RG Check accreditation, demonstrating our dedication to comprehensive responsible gambling practices.
SSL Encryption
Our website uses advanced SSL encryption to protect all data transmitted between your browser and our servers.
Financial Transparency & Player Fund Protection
We operate with the highest level of financial transparency to ensure player confidence:
- Segregated Player Funds: All player funds are held in separate, designated bank accounts, distinct from our operational funds, in accordance with our licensing requirements. Check our terms and conditions for complete details. This ensures your deposits are protected and available for withdrawal at all times.
- Return to Player (RTP) Reports: We regularly publish independent payout reports, with our games' RTPs, including "Fishin' Frenzy" (96.12%), verified by GLI.
- Annual Financial Audits: Our financial statements are subjected to annual audits by independent, reputable accounting firms.
Industry Memberships
We are proud members of leading industry associations, demonstrating our commitment to upholding best practices and contributing to a sustainable and responsible gaming sector:
Game Provider Information
Fishin' Frenzy Slot Online exclusively features games from trusted and licensed providers.
- Game Provider: Real Time Gaming (RTG)
- Game Title: Fishin' Frenzy
- Game Version: 1.6.1.8
- Applicability Date: 17/01/2023
- Return to Player (RTP): 96.12%
For detailed game rules and RTP information, please refer to the in-game paytable or our dedicated Game Rules page.
Thank you for choosing Fishin' Frenzy Slot Online. We look forward to providing you with an enjoyable and secure gaming experience.