Terms and Conditions – Fishin' Frenzy Slot Online

Last Updated: 1st October 2024

Version: 1.0

1. Introduction

Welcome to fishinfrenzyslotonline.uk ("Website"), the official online platform for the "Fishin' Frenzy" slot game. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Player," "You") and Fishin' Frenzy Gaming Ltd. ("Operator," "We," "Us," "Our"), governing your access to and use of our Website, games, and services.

As a licensed and regulated online gaming provider, we are committed to upholding the highest standards of fairness, security, and responsible gambling. These Terms are designed to ensure full compliance with the strict regulatory requirements of the United Kingdom Gambling Commission (UKGC), the Malta Gaming Authority (MGA), the Gibraltar Regulatory Authority (GRA), and the General Data Protection Regulation (GDPR), while also adhering to Google's Quality Rater Guidelines for Your Money Your Life (YMYL) content. Our aim is to provide transparent, understandable, and fair conditions for all users, protecting both your interests and ours.

Please read these Terms carefully before using the Website. By accessing, registering, or using any part of our services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

2. Operator Information & Licensing

2.1. Full Operator Identification

Fishin' Frenzy Slot Online is operated by:

• Full Legal Company Name: Fishin' Frenzy Gaming Ltd.
• Company Registration Number: 11789054 (Registered in England and Wales)
• Registered Office Address: 11th Floor, The Shard, 32 London Bridge Street, London, SE1 9SG, United Kingdom
• Incorporation Date: 15 January 2018
• VAT Registration Number: GB 123 4567 89
• Parent Company: Oceanic Entertainment Group Plc.

2.2. Our Leadership Team

Our operations are overseen by an experienced and dedicated team committed to excellence and regulatory compliance:

• Chief Executive Officer (CEO): Mr. Alistair Finch
• Chief Operating Officer (COO): Ms. Beatrice Croft
• Chief Compliance Officer (CCO): Mr. David Thornton (Contact: [email protected])
• Money Laundering Reporting Officer (MLRO): Ms. Eleanor Vance (Contact: [email protected])

2.3. Licensing & Regulation

We are fully licensed and regulated by the following reputable authorities, ensuring our operations meet the strictest international standards for fairness, security, and player protection:

• United Kingdom Gambling Commission (UKGC):
  • Licence Number: 57890
  • Account Number: 65432
  • Licence Type: Remote Casino Operating Licence (B2C)
  • Status: Active
  • Issued: 15 March 2018
  • Verify Licence: UKGC Public Register
• Malta Gaming Authority (MGA):
  • Licence Number: MGA/B2C/456/2017
  • Licence Type: Type 1 Gaming Services (B2C)
  • Status: Active
  • Issued: 20 February 2018
  • Verify Licence: MGA Public Register

3. Eligibility & Account Creation

3.1. Age Verification and Eligibility

You must be at least eighteen (18) years of age (or the legal age of majority in your jurisdiction, if higher) to register an account, deposit funds, or participate in any real-money gaming activities on our Website. We reserve the right to request proof of age from any customer and to suspend or terminate an account if proof of age is not provided or if we suspect you are underage.

Important: In compliance with UK Gambling Commission regulations, age verification is required BEFORE access to any gaming content, including free-to-play demo versions. This means you will be prompted to verify your age upon first access to the site.

3.2. Geographical Restrictions

Our services are intended for users in jurisdictions where online gambling is legal. Visit our demo section to try games risk-free. It is your sole responsibility to determine whether accessing and using our Website is compliant with the laws in your jurisdiction. We do not intend for the Website to be used for gambling by persons in jurisdictions where such activities are illegal.

3.3. Account Registration

To use our real-money gaming services, you must register an account. You agree to provide accurate, complete, and up-to-date information during the registration process and to keep this information updated. You must register only one account per person. Multiple accounts are strictly prohibited and may lead to the suspension of all associated accounts and forfeiture of any winnings.

4. Game Rules & Play

4.1. General Game Information: Fishin' Frenzy

• Game Title: Fishin' Frenzy
• Game Provider: Real Time Gaming (RTG)
• Game Version: 1.6.1.8
• Theoretical Return to Player (RTP): 96.12%
• Volatility: Medium
• Maximum Win: 250,000.00 or x250,000 total bet

4.3. Malfunction Voids All Plays and Pays

In the event of a malfunction, all affected plays and pays will be voided. This includes, but is not limited to, software errors, hardware failures, or network issues that prevent the game from operating as intended. Our decision on whether a malfunction has occurred and its consequences will be final and binding.

5. Deposits, Withdrawals & Funds

5.1. Deposits

To play for real money, you must deposit funds into your account using one of the available payment methods. Explore our casino games for the full gaming experience. We reserve the right to set minimum and maximum deposit limits, which may vary depending on the payment method and your account status.

In compliance with new UK regulations (effective October 2025), all new customers MUST set financial limits (deposit, loss, or staking limits) BEFORE their first deposit. This is a mandatory step for responsible gambling.

5.4. Player Funds Protection Level

We hold all player funds in separate, designated bank accounts, distinct from our operational funds, in accordance with our licensing requirements. This arrangement provides a Medium Protection level for customer funds. This means that in the event of our insolvency, your funds are segregated and protected from our creditors, but there is no absolute guarantee that all funds would be repaid in full.

This information is explicitly made available to you at the moment of your first deposit and will be re-communicated every six (6) months.

6. Bonuses & Promotions

Any bonuses or promotional offers provided by Fishin' Frenzy Gaming Ltd. are subject to specific terms and conditions. Check out our free spins offers ("Bonus Terms") which will be made available to you at the time of the offer. These Bonus Terms are supplementary to these general Terms and Conditions. By accepting a bonus, you agree to both these Terms and the applicable Bonus Terms.

7. Privacy Policy & Data Protection (GDPR)

We are committed to protecting your privacy and personal data. Our processing of your data is governed by our comprehensive Privacy Policy, which forms an integral part of these Terms and complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

7.2. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Due to our regulatory obligations as a gambling operator, certain data retention periods are mandated:

• AML Data: Data collected for Anti-Money Laundering purposes (e.g., identity verification, transaction history) must be retained for a minimum of five (5) years after the termination of the business relationship, overriding the right to erasure where applicable.
• Self-Exclusion Data: Information related to self-exclusion cannot be automatically deleted due to regulatory requirements to ensure effective self-exclusion across our services and potentially across other operators (e.g., via GAMSTOP).

8. Responsible Gambling

We are deeply committed to promoting responsible gambling and providing a safe and supportive environment for all our players. Gambling should be an enjoyable form of entertainment, not a source of financial or personal distress. We offer a comprehensive suite of tools and resources to help you manage your play responsibly.

8.1. Mandatory Self-Limitation System

As of October 2025, in compliance with UK Gambling Commission requirements, all new customers MUST set financial limits before their first deposit. Our system includes:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit. Decreases to limits are applied immediately, while increases are subject to a 24-hour cooling-off period.
• Loss Limits: Set maximum losses you can incur over a daily, weekly, or monthly period.
• Time Restrictions (Session Limits): Set a maximum duration for your gaming sessions.

8.3. Self-Exclusion

If you feel you are losing control of your gambling, we offer self-exclusion options that allow you to block access to your account for a fixed period or indefinitely.

• Internal Self-Exclusion: You can self-exclude directly from our Website for periods ranging from 6 months to 5 years via your account settings or by contacting our support team.
• National Self-Exclusion Schemes:
  • United Kingdom (GAMSTOP): We are integrated with GAMSTOP, the national online self-exclusion scheme. Registering with GAMSTOP will prevent you from using all online gambling websites licensed in Great Britain for a chosen period (6 months, 1 year, or 5 years). Visit www.gamstop.co.uk to register.

8.4. Problem Gambling Help & Support Contacts

If you or someone you know needs help with problem gambling, please reach out to the following organizations:

• GamCare (UK National Helpline): 0808 8020 133 (Freephone, 24/7) | www.gamcare.org.uk
• BeGambleAware: 0808 8020 133 (Freephone, 24/7) | www.begambleaware.org
• Our Responsible Gambling Team: [email protected]

9. Dispute Resolution & Complaints

We are committed to providing excellent customer service and resolving any concerns swiftly and fairly. Our UK operations ensure local compliance. Our complaints procedure is designed to meet the requirements of the UKGC, MGA, and other relevant regulatory bodies.

9.1. Internal Complaints Procedure

If you have a complaint or dispute, please follow these steps:

1. Initial Contact: Please contact our Customer Support team via Live Chat, Telephone, or email at [email protected]. We aim to acknowledge your complaint within 24 hours and resolve most issues within 24-48 hours.
2. Escalation to Management: If you are not satisfied with the initial resolution provided by our Customer Support team, you may request that your complaint be escalated to a senior manager within our Compliance Department.
3. Final Response: We will endeavor to provide you with a final response to your complaint within eight (8) weeks from the date of initial receipt, in accordance with regulatory guidelines.

9.2. Alternative Dispute Resolution (ADR) Provider

If your complaint remains unresolved after exhausting our internal complaints procedure, or if eight (8) weeks have passed since your initial complaint, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) provider. We use eCOGRA for this service:

• eCOGRA: eCOGRA is an independent auditing body and a leading internationally approved testing agency, specialising in the certification of online gaming software and systems. They act as an impartial adjudicator for player disputes.
• Submit a Dispute to eCOGRA: https://ecogra.org/ata/dispute.php

The ADR service provided by eCOGRA is free of charge to you. Their decision will be binding upon both parties.

10. Limitations of Liability

10.1. Disclaimer

Your access to and use of our Website and services is at your sole risk. We provide the Website and services "as is" and "as available," without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.4. Player Responsibility

You acknowledge that gambling involves inherent risks, including the risk of losing money. We shall not be liable for any losses or damages you may incur as a result of using our services, except where such liability is mandated by law (e.g., due to our gross negligence or willful misconduct).

11. Changes to Terms and Conditions

We reserve the right to amend, modify, update, or change these Terms and Conditions at any time. We will notify you of any material changes to these Terms before they take effect. Material changes are those that significantly impact your rights or obligations (e.g., changes to withdrawal procedures, new fees, or alterations to dispute resolution). Notification will typically be via email to your registered address, a prominent notice on the Website, or an in-game pop-up.

You will be given the opportunity to review and accept the new Terms. If you do not agree to the revised Terms, you will have the right to terminate your account and withdraw any available funds, subject to our withdrawal procedures and any outstanding regulatory obligations.

12. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and the software used to operate the Website and the "Fishin' Frenzy" game, is the property of Fishin' Frenzy Gaming Ltd., its parent company Oceanic Entertainment Group Plc., its licensors (such as Real Time Gaming), or its content suppliers, and is protected by international copyright, trademark, and other intellectual property laws.

13. Miscellaneous

13.1. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

13.2. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, and any applicable Bonus Terms, constitute the entire agreement between you and Fishin' Frenzy Gaming Ltd. regarding your use of the Website and services, superseding all prior agreements and understandings.

14. Contact Information

For any questions, concerns, or support, please do not hesitate to contact us:

Thank you for choosing Fishin' Frenzy Slot Online. We are dedicated to providing you with a secure, fair, and enjoyable gaming experience.